/* CRM de atendimento (Pet Vet / SuaVet) — telas novas e funil no Atendimento. Usa as variáveis do painel. */
.crm-sub-tabs { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 18px; }
.crm-sub-tabs button { background: var(--secondary, #F3F4F6); color: var(--accent, #111); border: 1px solid #E5E7EB; padding: 8px 14px; border-radius: 20px; font-weight: 700; font-size: 0.82rem; cursor: pointer; }
.crm-sub-tabs button.ativo { background: var(--primary); border-color: var(--primary-dark, var(--primary)); }
.crm-sub { display: none; }
.crm-sub.ativo { display: block; }
.crm-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 12px 16px; }
.crm-grid .form-group { margin: 0; }
.crm-muted { font-size: 0.8rem; color: var(--text-light, #6B7280); }
.crm-tabela { width: 100%; border-collapse: collapse; font-size: 0.85rem; }
.crm-tabela th { text-align: left; font-size: 0.75rem; text-transform: uppercase; color: var(--text-light, #6B7280); padding: 8px; border-bottom: 2px solid #E5E7EB; }
.crm-tabela td { padding: 8px; border-bottom: 1px solid #F3F4F6; vertical-align: top; }
.crm-tabela-wrap { overflow-x: auto; }
.crm-acoes { display: flex; gap: 6px; flex-wrap: wrap; }
.crm-btn-sec { background: #E5E7EB !important; color: var(--text-dark, #111) !important; }
.crm-btn-perigo { background: #FEE2E2 !important; color: #B91C1C !important; }
.crm-btn-mini { padding: 5px 10px !important; font-size: 0.78rem !important; }
.crm-cards-resumo { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; margin-bottom: 18px; }
.crm-resumo { background: var(--secondary, #F9FAFB); border-radius: 12px; padding: 14px; }
.crm-resumo b { display: block; font-size: 1.5rem; color: var(--accent); }
.crm-resumo span { font-size: 0.78rem; color: var(--text-light, #6B7280); }
.crm-pill { display: inline-flex; align-items: center; gap: 4px; padding: 2px 9px; border-radius: 20px; font-size: 0.7rem; font-weight: 800; color: #fff; white-space: nowrap; }
.crm-pill.frio { background: #DBEAFE; color: #1D4ED8; }
.crm-pill.morno { background: #FEF3C7; color: #B45309; }
.crm-pill.quente { background: #FEE2E2; color: #B91C1C; }
.crm-pill.cinza { background: #F3F4F6; color: #374151; }
.crm-pill.verde { background: #DCFCE7; color: #166534; }
.crm-meta-linha { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 4px; }
.crm-vazio { padding: 22px; text-align: center; color: var(--text-light, #6B7280); font-size: 0.88rem; }
.crm-toggle { display: inline-flex; align-items: center; gap: 8px; font-weight: 700; font-size: 0.88rem; cursor: pointer; }
.crm-toggle input { width: 18px; height: 18px; }
.crm-aviso { background: #FFFBEB; border: 1px solid #FDE68A; color: #92400E; border-radius: 10px; padding: 10px 14px; font-size: 0.83rem; margin-bottom: 14px; }
.crm-ok { background: #F0FDF4; border: 1px solid #BBF7D0; color: #166534; border-radius: 10px; padding: 10px 14px; font-size: 0.83rem; margin-bottom: 14px; }
.crm-codigo { font-family: ui-monospace, monospace; font-size: 0.78rem; background: #F3F4F6; padding: 4px 8px; border-radius: 6px; word-break: break-all; display: inline-block; }

/* Atendimento: barra do funil na lista e no chat */
.crm-zap-barra { display: flex; gap: 6px; padding: 6px 12px; flex-wrap: wrap; align-items: center; border-bottom: 1px solid #F3F4F6; }
.crm-zap-barra select, .crm-zap-barra button { font-size: 0.75rem; padding: 4px 8px; border-radius: 8px; border: 1px solid #E5E7EB; background: #fff; cursor: pointer; }
.crm-zap-barra button.ativo { background: var(--primary); }
.crm-lote-barra { display: none; gap: 6px; padding: 6px 12px; background: #F9FAFB; flex-wrap: wrap; align-items: center; border-bottom: 1px solid #E5E7EB; font-size: 0.78rem; }
.crm-lote-barra.ativo { display: flex; }
.crm-lote-barra select, .crm-lote-barra button { font-size: 0.75rem; padding: 4px 8px; border-radius: 8px; border: 1px solid #E5E7EB; background: #fff; cursor: pointer; }
.zap-conversa-item .crm-check { display: none; width: 18px; height: 18px; margin-right: 8px; flex-shrink: 0; }
.crm-modo-lote .zap-conversa-item .crm-check { display: block; }
.crm-modo-lote .zap-conversa-item.crm-marcada { background: #ECFDF5; }

.crm-chat-barra { display: flex; gap: 6px; padding: 6px 12px; flex-wrap: wrap; align-items: center; background: #F9FAFB; border-bottom: 1px solid #E5E7EB; font-size: 0.75rem; }
.crm-chat-barra select, .crm-chat-barra > button { font-size: 0.75rem; padding: 4px 8px; border-radius: 8px; border: 1px solid #E5E7EB; background: #fff; cursor: pointer; }
.crm-chat-barra .crm-etq { cursor: pointer; opacity: 0.35; border: 0; }
.crm-chat-barra .crm-etq.on { opacity: 1; }
.crm-chat-barra .crm-ia-estado { font-weight: 800; }
.crm-sel-barra { display: none; gap: 6px; padding: 6px 12px; background: #ECFDF5; align-items: center; font-size: 0.78rem; flex-wrap: wrap; }
.crm-sel-barra.ativo { display: flex; }
.crm-sel-barra button { font-size: 0.75rem; padding: 4px 10px; border-radius: 8px; border: 1px solid #A7F3D0; background: #fff; cursor: pointer; }
.crm-selecionando .chat-bubble { cursor: pointer; }
.crm-selecionando .chat-bubble.crm-sel { outline: 3px solid #10B981; outline-offset: 2px; }
.crm-notas-painel { display: none; max-height: 220px; overflow-y: auto; padding: 8px 12px; background: #FFFBEB; border-bottom: 1px solid #FDE68A; font-size: 0.8rem; }
.crm-notas-painel.ativo { display: block; }
.crm-notas-painel .crm-nota { padding: 6px 0; border-bottom: 1px dashed #FDE68A; }
.crm-notas-painel textarea { width: 100%; min-height: 50px; font-size: 0.8rem; border-radius: 8px; border: 1px solid #FDE68A; padding: 6px; margin-top: 6px; }
.crm-respostas-pop { position: absolute; bottom: 64px; left: 12px; right: 12px; background: #fff; border-radius: 12px; box-shadow: 0 10px 30px rgba(0,0,0,0.2); max-height: 220px; overflow-y: auto; z-index: 60; display: none; }
.crm-respostas-pop.ativo { display: block; }
.crm-respostas-pop div { padding: 8px 12px; cursor: pointer; font-size: 0.82rem; border-bottom: 1px solid #F3F4F6; }
.crm-respostas-pop div:hover, .crm-respostas-pop div.foco { background: var(--secondary, #F3F4F6); }
.crm-respostas-pop b { color: var(--primary-dark, #0F766E); }
.chat-origem.ia { background: #EDE9FE; color: #6D28D9; }

/* Modal simples do CRM */
.crm-modal { position: fixed; inset: 0; background: rgba(0,0,0,0.5); display: none; align-items: center; justify-content: center; z-index: 4000; padding: 15px; }
.crm-modal.ativo { display: flex; }
.crm-modal > div { background: #fff; border-radius: 16px; width: 100%; max-width: 560px; max-height: 90vh; overflow-y: auto; padding: 20px; }
.crm-modal h3 { margin-bottom: 12px; font-size: 1.05rem; }
.crm-lista-escolha { max-height: 300px; overflow-y: auto; border: 1px solid #E5E7EB; border-radius: 10px; margin: 10px 0; }
.crm-lista-escolha label { display: flex; gap: 8px; align-items: center; padding: 8px 12px; border-bottom: 1px solid #F3F4F6; font-size: 0.85rem; cursor: pointer; }

/* Teste da I.A. */
.crm-teste-chat { border: 1px solid #E5E7EB; border-radius: 12px; height: 320px; overflow-y: auto; padding: 12px; background: #ECE5DD; display: flex; flex-direction: column; gap: 6px; }
.crm-teste-chat .m { max-width: 80%; padding: 8px 12px; border-radius: 10px; font-size: 0.85rem; white-space: pre-wrap; }
.crm-teste-chat .m.tutor { align-self: flex-end; background: #DCF8C6; }
.crm-teste-chat .m.clinica { align-self: flex-start; background: #fff; }
.crm-post-img { width: 90px; height: 90px; object-fit: cover; border-radius: 10px; background: #F3F4F6; }
.crm-boletim-card { border: 1px solid #E5E7EB; border-radius: 12px; padding: 14px; margin-bottom: 14px; }
.crm-barra-h { height: 10px; background: var(--primary); border-radius: 6px; min-width: 2px; }
@media (max-width: 600px) { .crm-tabela { font-size: 0.78rem; } .crm-chat-barra { font-size: 0.7rem; } }

/* Correções do CRM 29/10/2026: arrastar arquivos, mensagem bloqueada, alerta de lead quente, foto e etiquetas dos tutores */
.crm-soltar { position: absolute; inset: 0; z-index: 50; display: none; align-items: center; justify-content: center; background: rgba(255,255,255,.88); border: 3px dashed #94a3b8; border-radius: 12px; pointer-events: none; }
.crm-soltar span { font-size: 1.1rem; font-weight: 700; color: #334155; background: #fff; padding: 10px 18px; border-radius: 999px; box-shadow: 0 4px 14px rgba(0,0,0,.12); }
.chat-bubble.crm-bloqueada { outline: 2px solid #f59e0b; outline-offset: 1px; }
.crm-bloq { display: block; font-size: .7rem; font-weight: 700; color: #b45309; margin-bottom: 2px; }
.crm-aq-fundo { position: fixed; inset: 0; background: rgba(15,23,42,.45); z-index: 99999; display: flex; align-items: center; justify-content: center; padding: 16px; }
.crm-aq-caixa { background: #fff; color: #1f2937; border-radius: 14px; max-width: 440px; width: 100%; padding: 18px 20px; border: 3px solid #dc2626; animation: crmAqPulsa 1.2s ease-in-out infinite; }
@keyframes crmAqPulsa { 0%,100% { box-shadow: 0 0 0 0 rgba(220,38,38,.55); } 50% { box-shadow: 0 0 0 12px rgba(220,38,38,0); } }
.crm-aq-caixa h3 { margin: 0 0 6px; color: #b91c1c; }
.crm-aq-lead { border-top: 1px solid #eee; padding: 8px 0; display: flex; gap: 8px; align-items: center; }
.crm-aq-lead b { flex: 1; } .crm-aq-lead small { display: block; color: #64748b; font-weight: 400; }
.crm-aq-pe { display: flex; justify-content: space-between; align-items: center; gap: 8px; margin-top: 10px; font-size: .82rem; color: #64748b; }
.crm-tutor { display: flex; align-items: center; gap: 10px; }
.crm-tutor-foto { width: 44px; height: 44px; border-radius: 50%; flex-shrink: 0; background-size: cover; background-position: center; display: grid; place-items: center; font-size: .9rem; font-weight: 700; color: #334155; }
.crm-tutor-etq span { display: inline-block; color: #fff; font-size: .66rem; padding: 1px 6px; line-height: 1.4; border-radius: 999px; margin: 2px 3px 0 0; }
.crm-filtro-etq { margin-left: 8px; max-width: 200px; padding: 8px; border-radius: 8px; border: 1px solid #d1d5db; }

/* Correções 30/10: quem atende as respostas da campanha e selo 📣 */
.crm-camp-atender { border: 1px solid #E5E7EB; border-radius: 12px; padding: 12px 14px; margin: 0 0 16px; display: flex; flex-direction: column; gap: 8px; }
.crm-camp-op { display: flex; flex-wrap: wrap; gap: 6px 18px; font-size: .85rem; }
.crm-camp-op label { display: inline-flex; align-items: center; gap: 6px; cursor: pointer; font-weight: 500; }
#crmCampIa { display: flex; flex-direction: column; gap: 8px; }
#crmCampIa input, #crmCampIa textarea { width: 100%; box-sizing: border-box; }
.crm-pill.camp { background: #FFF4E8; color: #C2410C; border: 1px solid #FCD9B6; max-width: 170px; overflow: hidden; text-overflow: ellipsis; }
.campanha-badge-pausada { background: #FEF3C7; color: #B45309; }